Returns & Exchanges

At Footprint, we want you to walk with confidence, which is why we offer a 30-day window for returns or exchanges on all unworn items in their original packaging. We are dedicated to ensuring your footwear fits your lifestyle perfectly through a seamless and transparent return process.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place the unworn items back in their original shoe box and secure them inside a shipping mailer to prevent damage during transit.

3

Attach the Label

Download and print the pre-paid shipping label provided via email and affix it clearly to the outside of your return package.

4

Drop Off and Track

Hand your package to the designated courier and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing